Wheel bearing went out on my pull behind motorcycle trailer on a Saturday. I went to 5 different places and no one would lend a hand until Monday. Roger and company lent me some basic tools, and advice to complete the repair. I ended up replacing both hub assemblies for about what it would have cost to have someone else do just one. The bearing and shrunk and seized itself to the axle. I had no way of getting it off. Roger called his wife who then drove 20 miles to bring me a bearing puller. I was there of 3 hours and the entire staff did all they could to see me and my party off on our trip. Forever grateful!
don’t know how to fix it!
Just to clarify, the sales clerk that helped me with my other two transactions this morning was awesome. He went out of his way to help me and make sure I had all the parts I needed for my project. So, I don't want to dissuade anybody from shopping here. I just hope the manager sees this so maybe he won't treat the next customer this way.
I tried to return a defective product today. I was told by the manager that I installed it wrong and it wasn't defective. I politely explained that I have this exact product on several different vehicles and change them all once or twice a year. I'm very familiar with the installation of this product. At this point the manager turned his back on me, walked away, and told me again that I installed it wrong. I don't have a problem with them refusing to return the product. It's only $15.00 so no big deal. What is a big deal is that I walked out of the store feeling like I had just been treated as an idiot and a liar.
Very knowledgeable staff. Most of the employees have been in the store for years. These guys know vehicles and it will be tough to stump them or need a part they can't get.
I went here to get a new battery in my key fob, and the worker broke my key. They are inexperienced and not trustworthy. When he broke my key, I asked him what he was going to do to fix it, and he said “I’m sorry I can’t do anything. I helped you to the best of my ability”. Don’t trust NAPA Auto Parts with your car! Especially if you drive a foreign car! They
Helpful, but not able to understand what I needed. However, I am electrical for cars and that is it's own animal. Bout like getting doctor supplies at vet.
Rescued My Motorcycle Trip
Napa Auto Parts Durango Parts Source is a US Car Repair based in Durango, Colorado. Napa Auto Parts Durango Parts Source is located at 377 S Camino Del Rio, Durango, CO 81303, USA.
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