Drove over 2,000 miles from South Florida to Bayfield towing my RV. On first morning of our arrival, the van would not start. Called Basin Towing to drag me to Durango, figuring I had to get it fixed by dealer. However the tow truck driver said they had good in-house mechanics, so I had them pull the van to their shop (which is conveniently located close to Enterprise Rental Car where I got a vehicle for a few days while they checked out my van and ordered parts). Basin's mechanic was meticulous and found that a clogged fuel filter caused the old , original fuel pump to fail - even bench tested old pump to ensure that was problem. Their price to perform the repair was less than what a dealer would have charged and it took a lot of labor to drop the fuel tank! Basin had a skilled and knowledgeable mechanic who did the repair job right. Within 2 days we were back on the road and exploring the mountains, then put on 2,000 more miles driving back to Florida. These guys are great!
I am a long-time Durango resident (28 years) that extensively commutes. Yes - the Basin Towing & Repair tow driver was friendly and they came right out while the other companies actually told me over the phone it would take 1-2 days to give me a tow within the city limits of Durango to Morehart Subaru just 2 miles away. What happened next is beyond words a nightmare and I do not have kind words for the terrible rip-off that happened next. On October 3 2017 I called Basin as my SUV was suddenly producing a horrible grinding and vibration, the tow driver listened to the grinding sound and said he thought it was rocks in the brakes. I told him I was scheduled for Morehart the next day and wanted a tow. Dumbfounded is my words when he told me to drive to Morehart with him following me. Yes - Basin towing with their large flatbed truck and my car making a horrible grinding sound actually followed me to the car dealership. Next I was charged $70 for him following me. Yes - right in front of the dealership two miles away with Basin just following me, I was charged $70. No - the Subaru Tribeca was never placed on the flatbed truck. No- I was not reimbursed by AAA. I have filed a complaint with AAA and with Morehart, plus Subaru of Grand Junction. Morehart claimed it was a rock in the brakes just like Basin. My SUV was in the Morehart shop a full day and I was told it was safe to drive. Days later I was driving State Highway 550 between Delta and Grand Junction when my right rear (where all the grinding sound came from) lost it's bearings, suspension, power steering, drive shaft while driving 60 miles an hour. I thought I was going to be killed. I am a senior citizen that is recovering from paralysis three years ago. Morehart not only got a phone call about their poor diagnosis, but I was never reimbursed by AAA. As for Subaru of Grand Junction, they got paid for the extensive repairs, plus the repairs for my Forester because they immediately recognized it was not rocks, but a critical failure of the right rear. As for Basin Towing & Repair - I felt I was conned. I have been extremely vocal and filed complaints. I was visiting a friend who is also a long time resident and business owner and they also are telling people what happened. I didn't mind paying a fee for following me, but to charge a full $70 tow charge when all they did was follow me, then misdiagnosed , as well as Morehart, is beyond words. My SUV needed to be towed on a flat bed and not prejudged as "rocks." Because of this I ended up with a vehicle that was extensively damaged, eventually spent over $6,000 in repairs in Grand Junction. When my right rear went out along Highway 550, I was driving alone in a isolated area, miles from anywhere in the middle of a snow storm. What Basin Towing did to this tiny woman, a senior who is partially paralyzed, is beyond words. I literally sat there shaking in tears talking to Morehart about their misdiagnosis. Yes - Basin Towing made $70, but it will never regain any kind words and I am extremely vocal and unhappy, I am a long-time Durango resident, and former business owner, and it cost both Basin and Morehart any future business.
Great towing service! Car broke down just north of Durango after their normal operating hours and they willingly sent a driver to tow us despite it being after hours. Also had car repaired there and it was pretty expensive. After talking with the manager and the other two mechanics about the price and the repairs that were done it became very clear to me that they were very upstanding, helpful, and honest mechanics (which in my opinion is hard to find in the four corners area). They replaced a cheap fuel pump that failed after 6 months which was put in by the Goodyear on airport road in Farmington, NM. Yes the fuel pump was expensive at $350.00 but it was much higher quality and had a 3 year warranty on it. I highly suggest this place for towing and repair(if you don't mind paying a higher price for higher quality parts).
Great if you need a u haul bad if you have car trouble. I was across the street when my vehicle had issues they said it would be 3 hours to come help.
If you are looking for an honest, reliable towing service to rescue your vehicle, look no further. I managed to strand my Jeep Liberty on the trail just above Animas Forks with 3 flat tires. I called Basin Towing & Repair and received a reasonable quote for towing my Jeep down off of the mountain and all the way back to their shop in Durango. Then they were able to replace all 4 tires for a competitive price. Everyone that I interacted with was polite and helpful. They did what they said in the time that they said it would be done. This is now the only place in SW Colorado that I will do business with.
Basin Towing Repair is a US Car Repair based in Durango, Colorado. Basin Towing Repair is located at 25823 US-160, Durango, CO 81301, USA.
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