I took my family out to Durango for a long 4th of July trip and we had a great time until the fuel line broke on my 02 F-350 on Saturday night before we were supposed to leave. I called the dealership early Sunday morning just to see if there might be a chance that there would be somebody there but there was not. However, on there voicemail they provided an emergency number. I called the number, got a call back within an hour (on Sunday) explained what was going on and within another hour or so I received a call from the parts manager. The manager went in on his day off, found the gas line I needed, and waited for me to get over to the dealership. When I got there, he had is whole family over there waiting for me. He went above and beyond to make sure that I was able to get the part I needed so that I was able to get my truck fixed and get my family back home. I am not in the market for a truck right now, but when I am I am inclined to go to Durango to get it just because of the exceptional customer service that I received. Thank you for everything!!!
I am pleased to say that was not my experience with Durango Ford. They were honest, diagnosed the issue, and didn't try to pad the service bill.
Only reason for missing the fifth star is they didn't have part available and my schedule did not permit me to extend my stay in town, but due to age of truck I wasn't really surprised about part.
SCAM ALERT!!! After 2 weeks stopping my vacation and 4 grand, my truck is running worse than before. Mechanic got grease and mud all over my interior and drove too fast around corners, dumping everything out of my truck camper, breaking half my stuff. Oh yeah did I mention 4 grand to fix a 30$ control valve? Do not go here. HORRIBLE PEOPLE!
the guy that does the financing here really loses 2 stars it'd great but he really makes me want to eat drywall
Traveling in the area with an RV in tow behind a 2004 F250 diesel. Was having a little engine trouble coming over from Cortez and reluctantly took it in. To many horror stories out there where service departments take advantage of travelers passing through.
My thanks to zach, who immediately help us when my Ford F-150 started giving problems on our trip to Durango, he immediately advised us to go to the service department, service department Personnel were just as helpful and immediately help me with my truck, awesome team from Durango Ford thanks again.
Durango Ford Lincoln is a US Car Dealer based in Durango, Colorado. Durango Ford Lincoln is located at 1200 Carbon Jct a, Durango, CO 81301, USA.
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