Fabulous hotel! Very clean, great staff, very nice rooms and very cool old west atmosphere. All at a reasonable price ($104.00/night)
Aside from the noise, the rooms were okay. All three rooms we were in had stained carpets, peeling wallpaper, and damaged wood trim. The hotel staff was also okay. They were not overly interested in providing a good experience. We needed to speak with the manager at one point and were told she would be available the following day and she does not make outgoing calls, so we would have to seek her out the next time she was in the hotel. That was odd. We ended up cutting our vacation short because of our stay at this hotel.
This hotel is historic and quaint. It backs up to the train depot. Our room was on the top floor, 3rd, and at the back. It was good for watching the trains off the balconies, but if you sleep past 7:30, forget it. That's when the first whistles start blowing and they are loud! The room was adequate, but not big. The bathroom was tight, the door missed the toilet by a half inch. The towels were soft, thick and absorbant. The free breakfast was granola, yogurt, English muffins, bagels and some fruit. The coffee wasn't hot at 8. The location is great for walking around downtown. The staff was pleasant, but not overly helpful. It does have the oldest and tiniest elevator I've ever seen. Two people with two suitcases stuffed it! Overall it's OK, but I probably won't stay here again.
My husband and I chose this hotel based on the positive reviews. However, we did not have a positive experience. The rooms were unbearably loud. Due to noise issues, we had three different rooms in two days. The street noise coming into the rooms was ridiculous. We expected some street noise due to the fact that the hotel is on Main St. But given that fact, one would think the hotel would take steps to reduce the noise, while maintaing the hotel's historic charm. On our second night there was a live band playing at the bar across from the hotel and it sounded like they were playing in our room.
The staff were very accommodating following a mis hap on our number of nights being short by a day during check in. We were upgraded and enjoyed a wonderful time at The General Palmer property. Everyone so very nice and pleasant. Would highly recommend staying here.
This place is so overrated it's ridiculous. The only thing good about it was the location on the southern end of Main Street. They placed us in a room of a separate building across the parking lot. Told us they were sold out and couldn't accommodate in the "main building ". When booking through website, no mention of separate building. Stairs to second floor, no elevator. Rooms have outside entrance. Room smelled and carpet was stained. No restaurant or bar on site, you have to walk for breakfast down the street. Front desk is run by a bunch of immature college kids who didn't seem to care about making the guest feel welcome, answering questions or customer service. I would never return to this place again.
The General Palmer Hotel is a US Lodging based in Durango, Colorado. The General Palmer Hotel is located at 567 Main Ave, Durango, CO 81301, USA.
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