The service was really good, but the food was ok. Ate there because we were staying at the Durango Inn and wanted something close to our room. Who the Hell doesn't have Dr. Pepper? This place.
My fiance and I stayed at the hotel next door. We came in for lunch and sat at the bar with I believe his name is Thomas, very nice guy. Thomas checked both of our IDs, like he's supposed to and then proceeded to serve us our alcoholic beverages and food. Later on that night we came back for dinner and again sat at the bar. I didn't get his name but the bartender working was a male with blonde hair. He asked for our IDs, again like he should and only gave my ID back, he held onto my France's ID to give to the manager to see if it was valid. The manager looked at the ID and told the bartender not to serve her. Her ID is a valid ID from New york, and although she still has the ID that is considered "paper", her ID doesn't expire until 2020 so why should she have to get a new one. New York only recently changed their IDs to plastic. I thought this was very unprofessional to deny her even though we had already been in the restaurant earlier that day with her valid ID. There was no checking the ID book to make sure it wasn't real and I know for a fact you guys hold one in the office. You guys should really know your IDs if your going to check them.
We go here often. Food isn't amazing, neither is the service but it's easy to get into. Tonight we were told it would be a 15 minute wait. We waited then a bus of French tourists showed up. We were seated before the bus but quickly found out by talking to other guests that they were not getting food cause the bus was priority. Many people couldn't even find their waiter to tell him to cancel their order. We finally left. I would hope they would take care of locals that wold come back but the tourists were priority, they won't come back, they don't live here. I won't be back either until it's a new restaurant.
The food was great. The waiters and waitresses we're awesome. Definitely would recommend this to my friends.
Horrible service. Received cold food, then had to ask where our appetizer was. We watched a table wait with dirty dishes for 32 minutes while playing people waited to be seated.
Applebee S Neighborhood Grill Bar is a US Restaurant based in Durango, Colorado. Applebee S Neighborhood Grill Bar is located at 800 S Camino Del Rio, Durango, CO 81301, USA.
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