Besides the very stressful move-out/move-in process, I do not have any complaints with Action Property Management. Sarah and Marles (sorry for spelling errors) are very nice and easy to work with. After a long dispute over my invoice regarding my security deposit, we were able to agree on what charges made sense and I was able to receive my (strict but fair) security deposit amount back. I advise being detailed in your check in report, document everything and take care of the units you move into.
Mariann and her property management company have been very professional, simply excellent to work with over the past 7-8 years. I have 5 properties with them and find they select tenants well, keep the properties rented and send detailed reports to me each month that help me stay fully apprised on my investments.
Mariann is very pleasant and always tries to go "the extra mile".
This is a small office with a few rock star ladies that are flexible, genuine, and do flawlessly what a property management company does. They also give you until the 5th to pay rent, offer multiple convenient payment methods, will split leases to assure no-liability, and their office often has candy. Anytime I called to report need for maintenance, they had the appropriate company call me immediately to schedule a repair time that works for me and was not charged for the many times the apartment needed repair. I am thoroughly impressed with my experience renting with Action Property Management.
Will not respond even in emergency situations. Have to call them multiple time to get any help. Would not recommend.
I am editing my original review (which was not a good review):
Don't bother. Obviously just out there for every little penny they can scrape from people. Horrible customer service. After turning us down once for a house they called back a few days later to inform us that the potential renter dropped out and it was available again, also decided to inform us that we needed to pay another $30 for an application for the other adult that would be living there(stay at home dad no income average credit no criminal history) that would be living there(which is fine, but covienently wasn't a problem the first time around. Mind you still just a Craigslist post at this point; site unseen despite our efforts). After handing in another application for another $30 we were in the end denied(application was handed in on Wednesday morning didn't find out they went with someone else till I called in at 2pm on the following Tuesday after Columbus Day which they apparently were not open for) no reason given other then "owner" went with someone else. I was also told they were mostly first come first serve with applicants. Good credit good steady income small young family with small dog; still denied I can only guess they already chose someone by the time I handed in my application or the owner chose to discriminate on babies or small dogs AFTER already allowing us to reapply the second time around. Can't wait for their standard canned Google response if I get one
Action Property Management is a US Real Estate Agency based in Durango, Colorado. Action Property Management is located at 48 Co Rd 250 #4, Durango, CO 81301, USA.
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