This office is having some major competency issues. They were totally unable to handle the insurance company's requirements for documentation. They cancelled my surgery 3 weeks prior to the date. I finally had to go to another surgeon. Mercy Orthopedics got me a consultation on one day's notice, had me scheduled that same day with a surgery date only three weeks later by fitting me in to a cancellation. Dr Phipps has a fabulous reputation but he didn't even read the insurance company's requirements no my PT's reports prior to the peer review. They are too busy and in total breakdown.
He is a top-notch doctor with new technology. Dr. Phipps was able to remove lots of hardware from tibia and ACL surgeries to give me a full knee replacement and straighten my leg that was left about 15 degrees crooked from a 2016 ski accident. Reading the other (one star) review for Dr. Phipps, I too had the same trouble with insurance approval. What it turned out to be was that his office personnel were FAXing hand-written notes to the insurance company. The insurance company then needed to figure out who the hand-written note was for, scan it, and put it into their patient file. The hand-written notes received from the insurance company were so messy, Microsoft Word had no idea how to copy them onto a scan, much less whose file to deliver them to. I spoke with the office, but am not sure the person scheduling surgery with insurance understood this problem. Dr. Phipps is a great surgeon, just don't depend on their office to get insurance permission approved. You may have to take matters into your own hands, labeling all FAXes well with the insurance case number, your name, policy number, etc. Papers also need to be hand-written very neatly or typed before FAXing them.
Brinceton M Phipps Md Animas Orthopedic Assoc is a US Doctor based in Durango, Colorado. Brinceton M Phipps Md Animas Orthopedic Assoc is located at 575 Rivergate #105, Durango, CO 81301, USA.
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